New Credit Card Machine Information

HITS (Houston Information Technology Services) is rolling out new equipment to add to the existing TeleCheck machines to allow for the new chip technology in credit cards.

 The installation will be conducted by a contractor, not a City of Houston employee. 

-       They will need access to the TeleCheck machine and access to the Network/IT closet.

-       They will be adding a pin pad to the TeleCheck machine and a device to communicate to the pin pad.

o    Once the new pin pad is installed staff should use the new pin pad to either insert or swipe all credit cards and follow the on screen instructions.

-       Locations with Self Check and credit card capabilities (Stanaker, Kendall, Frank, Bracewell, Robinson-Westchase, Oak Forest, and Walter), the Self Check functionality and hardware will not change. The contractor though will work closely with HPL IT staff to connect Self Checks to a new network. Please report all Self Check issues to the HPL IT Helpdesk.

-       If they have any issues during installation they should contact the HPL IT Helpdesk either via email (HPL.HelpDesk@houstontx.gov) or phone (832-393-1570).   

After installation, if your location has any issues with this equipment, please contact the HPL IT Helpdesk either via email (HPL.HelpDesk@houstontx.gov) or phone (832-393-1570) or contact Customer Experience Administration via phone (832-393-2707).

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Both PLE and Tut have this scheduled to be installed on Tuesday December 22nd.

I will be out that day so any questions that arise at installation need to go to Drew first and the NL Office at 3-2707

Thanks,
Brandon