Meeting Minutes 5/6/2016

     II.        The meeting was held at the Tuttle Neighborhood Library Friday May 6, 2016 at 8:30 AM.

1.       Brandon began by announcing the newest member of HPL and our new International Services Manager, Helen Cho.

a.       We reviewed the ISpeak Houston sign and how to help a customer identify which language they speak so that we can connect them to the appropriate translator.

b.      Brandon introduced the new Language Line Service that allows for quicker connection to translators through a City Only connection service. We reviewed the flow chart to determine when it is appropriate to connect a customer. Brandon emphasized that this service costs the library .30 to .50 a minute and that there currently is no line item in the budget for it, so we should only use it when there are no other translators available and never give the number out to the public.

2.       Brandon shared the newReservation System Video link 

3.       We reviewed the policy for cell phones, computer and internet use while on the desk.

a.       Cell phones are to be left in the back room or in your pocket on vibrate if you go out to the floor. In the case of an emergency, you can check your phone, but you need to be able to leave the desk first to do it.

b.      Homework is not to be done on the clock.

c.       Internet is provided for business use. The internet may be used for personal use on break, but not on the front desk.

4.       We covered the advice given by HR on applying for jobs internally and clearly answering the supplemental questions. Specifically listing all customer service experience instead of just the experience at HPL and selecting the highest level of education achieved on the dropdown list even if you have achieved a higher level than is available to select. This will prevent applications being declined that could have otherwise gone forward.

5.       We reviewed the severe weather policy and insured that everyone had the emergency hotline number in their phones. Brandon clarified that when the library is shut down due to flooding, only people assigned to work that day get paid, not people on sick days, vacations or unscheduled employees. We also reviewed the form to be filled out upon returning from a major storm.

    III.            We discussed Council Member Cisnero’s visit to Tuttle.

1.       Cisnero is very passionate about education and technology and has a number of ideas for Tuttle including paid interns to teach computer classes this summer, the possibility of getting the Community Engagement Mobile Computer Lab to visit, and other potential ongoing programs.

    IV.            We confirmed that everyone that will be working at Tuttle during the Summer Food Program has already completed or signed up for the Food Training Course. We have three remaining employees signed up for the course on next Thursday.

      V.            We opened the floor to discussion but no one had any comments or ideas.